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Travel Insurance FAQs:
Product FAQ
What should I do if I have to cancel my trip?
First, you should notify your vacation rental company. Then
call CSA toll free at (866) 999-4018 to request a claim
form.
What will be reimbursed for if I have to cancel my trip?
The CSA Vacation Rental Insurance plan will reimburse you
for prepaid, non-refundable payments made for your trip
when your cancellation falls under one or more of the reasons
listed in your Policy or Certificate.
Will a CSA Vacation Rental Insurance plan refund my
booking fees, if my trip is cancelled for a covered reason?
Yes. You can insure any service fees charged up front and
invoiced by your reservation company. The costs will be
reimbursed if your trip is cancelled for a covered reason.
What is a pre-existing medical condition?
A pre-existing medical condition means an illness, disease,
or other condition during the 60-day period immediately
prior to your effective date for which you, your traveling
companion or family member scheduled or booked to travel
with you,
- Received, or received a recommendation for, a diagnostic
test, examination, or medical treatment, or
- Took or received a prescription for drugs or medicine.
Item 2 of this definition does not apply to a condition
that is treated or controlled solely through the taking
of prescription drugs or medicine, and remains treated
or controlled without any adjustment or change in the
required prescription throughout the 60-day period before
coverage is effective under this Policy.
What if my trip is delayed?
CSA's Travel Delay coverage will pay up to $600 for reasonable
additional accommodation and traveling expenses due to a
delay of 12 hours or more.
How do I purchase a CSA Vacation Rental Insurance Plan?
You can purchase a CSA Vacation Rental Insurance plan directly
through your vacation rental company.
When do I have to pay for the insurance?
We recommend you pay for the insurance at the time of deposit,
however you can purchase CSA Vacation Rental Insurance anytime
prior to or with your final trip payment.
What is the maximum trip length I can insure?
180 days.
Questions: Call Instant CSA Insurance toll-free at
(866) 298-6846 and reference our Vacation Plan Code ICI320
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